Sign up to our newsletter
FOR THE LATEST NEWS AND DEALS
Thank you for shopping at Superga.
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will replace it, or provide a refund, subject to the below terms and conditions.
We apologize for any faults you may have found with an item that you purchased at any of the Superga stores or online shop. Our intention is not to sell faulty or damaged items however, for reasons beyond our control, this does occur from time to time, and we will gladly assist you in replacing or refunding the faulty or damaged item.
How to request a refund or exchange for an online purchase:
14 Day Exchange or Refund Policy
We are more than willing to exchange or refund an item due to it being faulty, damaged or simply unsuitable within a period of 14 (FOURTEEN) days from the date of purchase. All items returned will be inspected prior to refund and all Exchanges. Exchanges can be made at any Superga concept store (excludes outlet stores) under the following terms and conditions:
As with all warranties, certain conditions and exceptions may apply. Please take proper note of any terms, conditions or instructions that accompany the item(s) purchased as well as the following.
Superga does its best to ensure that the products you purchase are of a high quality, and in good working order and without defects.
A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. The following will NOT be regarded as defects and will not entitle you to a return under this section:
Circumstances which involved a Superga store placing a large order of similar items, or an order being cancelled at no fault of the store, will be refunded with a 15% handling fee.
Cooling Off Period and Returns
In addition to the rights set out in our Refund and Exchange policy, if you qualify as a consumer in terms of the Electronic Communications and Transactions (ECT) Act you may enjoy certain cooling-off rights in terms of which you can cancel any transaction within 7 (SEVEN) days after the date of receipt of the goods or services, or within 7 (SEVEN) days after the date of conclusion of the agreement, without reason or penalty.
If you are uncertain about any aspects relating to our Returns and Exchanges Policy then please ask in-store or contact our customer care line on firstname.lastname@example.org