Delivery & Returns
Please note that online orders cannot be returned or exchanged at Superga stores. Kindly email us to return your order if it was purchased through our online store.
The customer may be requested on delivery to produce the customers’ ID and / or credit card for fraud prevention purposes. Please note deliveries will only take place during business hours unless special arrangements have been arranged.
The Supplier strives to fulfill orders as soon as possible. Under normal circumstances, the time it takes from when an order is placed until it is dispatched for delivery is 3 working days. For payment by deposit, no dispatch occurs until the money has cleared. Approximate time taken from dispatch to the receipt of goods:
• Major Centers: 2 to 3 working days (From time of dispatch)
• Regional Centers: 2 to 3 working days (From time of dispatch)
• Remote Areas: 3 to 5 working days (From time of dispatch)
Should an item not meet with the customers’ satisfaction for whatever reason, they may return the goods to the Supplier within seven days of receipt. The customer will then get a full refund less all-direct costs incurred by the Supplier associated with the order such as actual delivery costs. The goods must be returned with all packaging, documentation and be undamaged in any way. A written reason for the cancellation must accompany the returned goods.
The customer has 7 days the "day after" the day that the goods are received under the distance selling act from arrival of the goods to cancel the contract. The goods must be returned to the Supplier in the condition they were dispatched, complete with all packaging and in a re saleable state. Please do not tape shoe boxes upon return – the box must be returned as in the condition you received it.
The goods remain the customers’ responsibility until they are received and signed for by the Supplier.
If an order is cancelled/returned, a 15% handling fee will be levied to cover processing/handling fees.
If an unwanted product is returned and exchange for a different product, the customer will be charged or refunded any price difference plus return shipping.
Should the situation arise that stock the customer has placed an order for is unavailable within the usual delivery period, the Supplier will contact them and notify them of the situation. The customer will then be given the option of cancelling or amending the order or waiting for new stock to become available.